Frequently Asked Questions
Everything you need to know about your Eltee Sydney experience.
How long does shipping take within Australia?
We offer express shipping across Australia which typically takes 1-3 business days, while standard shipping generally arrives within 5-7 business days.
What is your return policy for change of mind?
We accept returns for store credit or exchange within 30 days of purchase, provided the items are unworn, unwashed, and have all original tags attached.
How do I know which size to choose?
Each product page includes a detailed size guide. If you are between sizes, we recommend sizing up for a more relaxed fit or checking the specific garment measurements provided.
Do you ship internationally?
Yes, Eltee Sydney ships worldwide. International delivery times vary by location but usually take between 7-14 business days via our global courier partners.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
How should I care for my Eltee Sydney garments?
To ensure longevity, we recommend a cold gentle machine wash inside a laundry bag and air drying in the shade. Always check the specific care label on the internal seam.